Terms and Conditions
Martin Heating T/A G Martin (partnership)
1.0 Definitions
In these terms and conditions (“these terms”), the “Customer” means the person or entity for whom the works are to be carried out by Martin Heating T/A G Martin. The “Company” means Martin Heating T/A G Martin (partnership), and may include any employee, sub-contractor or representative acting on its behalf.
“Contract” means the agreement between the Customer and the Company to carry out the works, of which these terms form a part. “Works” means the work described in the Company estimate, invoice, or other communication, as may be varied by written agreement.
“In writing” includes email and any document digitally signed or agreed upon through a handheld device.
2.0 Acceptance of Works
The Company reserves the right to refuse or decline work at its discretion. Agreed works will be undertaken only by authorised representatives of the Company.
3.0 Call Out Fee & Charges
The Company charges a minimum 1-hour call-out fee for all appointments, regardless of whether work is carried out. This applies to hourly rate and fixed price work. If works cannot be completed during the visit, the call-out fee plus any applicable charges for additional labour or materials will still apply.
Missed appointments without at least 24 hours’ notice will incur charges at our hourly rate.
All charges are subject to VAT at the prevailing rate.
4.0 Estimates and Fixed Price Work
Estimates are valid for 28 days and may be withdrawn at any time before acceptance. Unless stated otherwise, estimates are not fixed prices. The final price will reflect time spent and materials used, based on our standard rates.
The Company reserves the right to revise estimates in the following cases:
Customer requests changes or additional work
Increased material or equipment costs
Discovery of unforeseen issues or required works
Errors or omissions in the original estimate
A charge may apply for time spent collecting materials, unless otherwise agreed. Time spent sourcing or collecting materials during a visit will be charged at the standard hourly rate.
The Company is not obliged to issue written estimates. No verbal estimate will be binding.
If an accepted estimate is later cancelled, the Customer is liable for costs incurred to date.
5.0 Prices and Payment
All prices are subject to VAT at the prevailing rate.
Invoices are due for payment within 7 days of completion of works and invoice issue.
Appointments made for work (including those based on estimates) are agreed with the expectation of prompt payment.
In cases of late payment, daily interest charges may apply at 3% above the base rate until full settlement.
The Company is under no obligation to issue guarantees or certificates until full payment is received.
Accepted payment methods: BACS (bank transfer) or cheque.
6.0 Illustrations and Descriptions
Images, descriptions, and marketing materials are for illustrative purposes only and do not form part of the contract.
7.0 Inspection, Delivery and Completion of Works
Dates and times for works are approximate. The Company will make reasonable efforts to meet agreed schedules but is not liable for delays or non-attendance due to circumstances beyond its control.
8.0 Indemnity
The Customer shall indemnify the Company against all third-party claims arising from the Customer’s failure to meet contractual obligations.
9.0 Limitation of Liability
The Company’s liability is limited to:
Making good any defect as per section 10.0
Liability for personal injury or death caused by negligence
Cost of repairs to Customer property due to proven Company negligence
The Company is not liable for damage arising from:
Pre-existing faults or property defects
Investigative or repair works, including removal of furniture, wall coverings, or access modifications
Damage to décor or furnishings unless caused by gross negligence
Customer’s failure to protect household items in the work area
10.0 Defects
The Company undertakes to repair defects caused by its workmanship within six months of completion, subject to:
Notification in writing from the Customer within this period
Proof of original work and payment in full
Opportunity for inspection
This guarantee excludes:
Materials covered by manufacturer warranties
Systems or structures not installed by the Company
Misuse or alterations by others
Structural defects
Drainage issues caused by external factors
11.0 Permits, Access and Regulations
It is the Customer’s responsibility to obtain necessary permissions and consents (e.g. landlord, planning, highways) before work starts.
The Customer must ensure clear and safe access and obtain neighbour permissions if required.
The Customer must also ensure the environment is safe for our operatives to work.
For drainage works, if no drainage layout is provided, the Company may charge additional fees for tracing unmarked drains or clearing blockages.
12.0 Force Majeure
The Company is not liable for failure to perform the Works due to events beyond its control.
13.0 Cancellation
If the Customer cancels after accepting an estimate, they will be liable for any losses or costs incurred by the Company, unless agreed otherwise.
14.0 Waste Removal
The Company is not responsible for the removal of waste materials. The Customer must arrange this separately.
15.0 Frozen Pipes
The Company cannot guarantee to clear frozen pipe blockages or accept liability for any fractures found in frozen pipework.
16.0 Guarantees
Workmanship is guaranteed for 12 months from completion, excluding:
Blockage clearance
Works performed against advice
Materials supplied by others
Work altered or interfered with by third parties
Where full payment has not been received
Where related repairs recommended by the Company have not been undertaken
The Customer remains responsible for compliance with Gas Safe regulations unless faults arise from our Gas Safe-registered operatives.
17.0 Insurance and Legal Registration
Public Liability Insurance: Cover up to £2 million
Gas Safe Registration: Martin Heating T/A G Martin – Registration Number: 567965
VAT Registration Number: 208667783
18.0 Complaints
If you are dissatisfied with any aspect of our service, please contact us by phone, email, or post. We aim to respond within 5 working days and resolve the issue promptly.
19.0 Your Right to Cancel
You have the right to cancel this contract within 14 calendar days from the date you receive your cancellation rights notice.
If you wish for works to commence before this period expires, you may still cancel, but you may be charged for any works completed to that point.
Notice of cancellation must be sent by post or email. If posted, retain proof of posting.
20.0 Availability
Every effort is made to attend appointments as scheduled, but unforeseen circumstances may affect timing. No liability is accepted for missed appointments outside our control.
Nothing in these terms affects your statutory rights